Baggage - damaged
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
It is often better to claim for lost luggage or damaged luggage on your insurance than from the airline, as an airline will only pay a minimal amount of compensation, if any at all. If you do find that your baggage has been lost, you need to report it immediately to the baggage desk in the baggage claims area where you will most likely be given a Property Irregularity Report. This can provide evidence for a future insurance claim, or for a claim against the airline.
In order to make a claim against the airline for lost or damaged luggage, you should write to the airline setting out what remedy you are seeking (e.g. compensation). You should also enclose a value for the damaged bag and any contents - ideally a receipt for its purchase. Airlines will make a payment based on the value of the bag and its contents, although they are likely to depreciate this payment somewhat for the age of the bag. You should note that different airlines will have different ceilings for the value of compensation they will award for lost bags.
You should note that all claims against airlines for lost or damaged property must be made within seven days.
We have 4,756 pages of rights advice for you covering 7,307 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.