Edreams complaints

If you are having problems with Edreams and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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2.9/10

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Edreams.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Edreams provides:

Travel Agents

How does Resolver work?

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Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

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There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,073,348 users had to say

Had an issue with a travel company and Resolver really helped and everything got sorted, The process was painless and easy we can't thank Resolver enough.
David G via facebook

Excellent resource for any disputes you have with suppliers. After the holiday company dismissed my email complaint I said I was going to issue it formally through the Resolver process and they offered me compensation without me having to do anything else! The power of the Resolver name/process - thanks Resolver
Dee S via facebook

I had a great result using Resolver. The travel agent I was complaining to was not taking my issue seriously until I involved Resolver. I soon received a refund
Chris G via facebook

Brilliant service, lovely surprise in yesterday's post: another successful result with a big name travel company. Thank you Resolver
Phil B via facebook

Got my claim settled with the help of Resolver
Anshu K via facebook

I had an ongoing dispute with a holiday company. Although I eventually had to give up, Resolver did get me to a Senior Manager, which was more than I could do. If I need to I will definitely use Resolver again.
Daphne V via facebook

I think that some big companies think that they can ignore their customers when they have a problem. It's good to know that now us 'little people' have someone who can fight the cause for us. Awesome service which I have already recommended to my friends - thanks again Resolver.
Ian L E via facebook

Thanks to Resolver I have today received a cheque for £1062 from TUI Airlines due to a delayed flight. Resolver made the process very easy.
Neil M via facebook

I have used Resolver twice so far and both times the outcome has been excellent! Even when the airlines made the process difficult, after contacting them again via Resolver we got our money. I will definitely use Resolver again and would gladly recommend them.
Pauline G via facebook

Edreams provides

Using Resolver, you can submit an issue about 1 service offered by Edreams. Your case will be sent to the correct person or team at Edreams and escalated at the correct times, to the correct person, if required.

Edreams Travel Agents

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Edreams complaints.

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Helping you with Edreams

How do I make a Edreams complaint using Resolver?

If you want to make a complaint about Edreams using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Edreams case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Edreams, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Edreams, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Edreams complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Edreams contact details press the button below

View Edreams complaints contact details

About

To help you get the best response from your Edreams complaint Resolver guides you through every step of the process.

To help you get the best response from your Edreams complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Edreams complaint.