If you are having problems with Great Western Railway and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Great Western Railway.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Great Western Railway provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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Great Western Railway provides

Using Resolver, you can submit an issue about 1 service offered by Great Western Railway. Your case will be sent to the correct person or team at Great Western Railway and escalated at the correct times, to the correct person, if required.

Great Western Railway Trains

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Great Western Railway complaints. If your complaint is not resolved by Great Western Railway, you can then package it up and send it to the Transport Focus.

Start your complaint

Want to start a complaint about Great Western Railway?

Raise it for free via Resolver

Frequently asked questions about Great Western Railway

How do I make a Great Western Railway complaint using Resolver?

If you want to make a complaint about Great Western Railway using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Great Western Railway case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Great Western Railway, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Great Western Railway, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Great Western Railway complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Great Western Railway contact details press the button below

View Great Western Railway complaints contact details

About

First Great Western is a British train operator owned and run by the FirstGroup transport company. Its head office is in Swindon, and all regular services out of and into London are based at London Paddington Station.

First Great Western operates more than 200 stations and runs Intercity trains from London to Cardiff, Swansea, Plymouth, Bristol, Exeter and Hereford. It offers regional services in Greater London, the Thames Valley, south-east Wales and south-west England.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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