Great Western Railway complaints
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Great Western Railway Trains
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Great Western Railway complaints. If your complaint is not resolved by Great Western Railway, you can then package it up and send it to the Rail Ombudsman.
Great Western Railway Personal data
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Great Western Railway complaints. If your complaint is not resolved by Great Western Railway, you can then package it up and send it to the Information Commissioner’s Office .
How do I make a Great Western Railway complaint using Resolver?
If you want to make a complaint about Great Western Railway using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Great Western Railway case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Great Western Railway, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Great Western Railway, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Great Western Railway complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Great Western Railway contact details press the button belowView Great Western Railway complaints contact details
First Great Western is a British train operator owned and run by the FirstGroup transport company. Its head office is in Swindon, and all regular services out of and into London are based at London Paddington Station.
First Great Western operates more than 200 stations and runs Intercity trains from London to Cardiff, Swansea, Plymouth, Bristol, Exeter and Hereford. It offers regional services in Greater London, the Thames Valley, south-east Wales and south-west England.