If you are having problems with HSBC and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

4.7/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by HSBC.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,299,704 users had to say

I made several complaints to HSBC Bank as they messed up my buy to let mortgage application by giving me wrong advice, they refused to acknowledge my complaint & tried to fob me off so I went to resolver, who escalated my case to the financial ombudsman as hsbc weren't responding to them! I ended up getting £500 compensation from hsbc thanks to resolver! I would highly recommend them!
Maria Rooney via facebook
What an amazing free service! Thank you Resolver for helping me with a successful PPI claim. I would highly recommend using your service.
Melanie A via facebook
Fantastic free service, highly recommended. My PPI claim was dealt with quickly and HSBC made me an offer of compensation in under four weeks. Thanks Resolver!
Claire H via facebook
Very simple to use with good results. Wonderful thing to use for the every day working person, many thanks!
Carol J via facebook
Thanks to Resolver for helping me get back a considerable amount of unnecessary account fees from HSBC. Resolver made the process painless and simple.
Jagseer S via facebook
Helped us get £568 back from a loan we had with a bank. If it wasn't for this service and Martin's Money we would not have known we had a claim.
Janet T via facebook
This is a fantastic service. I had helped my parents (on pension) complain about a packaged bank account they had been sold when all the needed was a basic bank account. The bank recently refunded £802 and the resolution was tracked very well. I just wanted to say this is a fantastic service and will really help people who've been mis-sold or ripped off by corporate giants!
Rish PS via facebook
Thank you. I had a loan in the far distant past. Luckily I still had some of my paperwork. I used your Resolver Tool, available on moneysavingexpert. I received a phone call last week as the scans hadn't uploaded well – once clarified, I received a letter offering remuneration the following week.
Sharon W via facebook
They helped me with a case against HSBC which I have now closed as they paid me back money that they owed to me! Thanks Resolver!
Suzanne E via facebook

HSBC provides

Using Resolver, you can submit an issue about 16 services offered by HSBC. Your case will be sent to the correct person or team at HSBC and escalated at the correct times, to the correct person, if required.

HSBC Advance packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Overdrafts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Premier packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Life Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Stocks and Shares ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Savings Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Car Finance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Business Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

HSBC Cash ISAs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSBC complaints. If your complaint is not resolved by HSBC, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about HSBC?

Raise it for free via Resolver

Helping you with HSBC

How do I make a HSBC complaint using Resolver?

If you want to make a complaint about HSBC using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my HSBC case file work?

Resolver allows you to keep a record of any email correspondence sent between you and HSBC, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with HSBC, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a HSBC complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the HSBC contact details press the button below

View HSBC complaints contact details

About

To help you get the best response from your HSBC complaint Resolver guides you through every step of the process.

To help you get the best response from your HSBC complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your HSBC complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved