Pet insurance - Cancel renewal
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If your insurance has been renewed recently then it is possible that you will still be within the 14 day cooling off period when insurance can be cancelled with only minimal administrative charges. In any case, to cancel you should contact your insurer setting out your desire to cancel and asking how much it will cost to do so (or how much of your premium you will recover). If you believe that the amount you are being charged to cancel your renewed contract is too much then you should write to the customer services department of your insurer setting out your complaint and asking that you be given a greater refund. You should state why you believe the amount you are being charged is excessive, and why you believe that your insurance was unfairly renewed.
As a last resort, you can escalate your complaint to the Ombudsman, who will mediate between you and your insurer.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
Find the best rights for you
We have 5,130 pages of rights advice for you covering 7,080 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.