Pet insurance - Cancel renewal
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If your insurance has been renewed recently then it is possible that you will still be within the 14 day cooling off period when insurance can be cancelled with only minimal administrative charges. In any case, to cancel you should contact your insurer setting out your desire to cancel and asking how much it will cost to do so (or how much of your premium you will recover). If you believe that the amount you are being charged to cancel your renewed contract is too much then you should write to the customer services department of your insurer setting out your complaint and asking that you be given a greater refund. You should state why you believe the amount you are being charged is excessive, and why you believe that your insurance was unfairly renewed.
As a last resort, you can escalate your complaint to the Ombudsman, who will mediate between you and your insurer.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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