Gadget & mobile insurance - Cancel policy
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Once the 14-day cooling-off period has passed, the penalties for cancelling your policy increase. You will be charged a cancellation fee, and the amount you are refunded for the unused premiums will be limited. Check your insurer’s policy to see what their fees are before you cancel. Often, it may not be worthwhile cancelling your mobile phone insurance if it only has a little while left to run.
In order to cancel you should write a formal letter to your insurer telling them that you wish to cancel your insurance and asking them to send you a refund (if you paid your entire policy at the beginning of the insured period) or a bill for the costs associated with cancellation (if you paid in installments). You should also contact your bank, if you were paying for insurance by direct debit, and instruct them to cancel the direct debits to your insurer. Alternately, your insurer will be able to instruct you in how to undertake their customized cancellation process - often online.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
No additional information.
Find the best rights for you
We have 3,703 pages of rights advice for you covering 6,242 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.