Product insurance - Product not covered
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If you are unhappy with the reasons given for your rejected claim you should ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly rejected. If you are still unhappy with the outcome you should contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.
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You should know
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
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