Product insurance - Staff unhelpful

Based on resolver’s experience to date, unhelpful or rude telephone advisers can be a frustrating experience – especially if you trying to make an urgent claim. Ask to speak to the member of staff’s supervisor and make a note of the staff names and positions. The supervisor should apologise on behalf of the company and assure you that you are a valued customer and then address your issue. If you feel as though your query has not been dealt with then ask for an address for customer services, and write giving clear details of nature of your complaint. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

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