Product insurance - Device details are incorrect

Based on resolver’s experience to date, if any gadget details appear incorrect on your insurance document then you must get it corrected or you may not be covered. If the wrong make or model on a document is flagged promptly it will almost always be the fault of the issuer/broker who may have made a typo or misheard you on the telephone. However, if your policy is an online one then it is your fault as you have inputted the details incorrectly. Check the ‘small print’ as some insurers allow you to make a name change without incurring a fee. If it is a new policy and you are going to be charged a fee for making the change it might be worth cancelling the policy and starting again (within the 14-day cooling-off period) but check your policy for any incurable charges.

If you think the charges you face for amending your policy are unfairly high - or if you have had to make a change because of what you think is a mistake on the insurer’s part - you can complain to the company directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to. As a last resort you can make a complaint to the Ombudsman about the conduct of your insurer. The Ombudsman can order your insurance company to refund costs, and arbitrate between you and your insurer.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know

• If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

No additional information.

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