Boiler insurance - Add electrical agreement
Who is your issue with?
Explains your rights to you
Helps you prepare your emails
Creates a case file for you
Lets you record all your communications
Lets you know when to escalate your complaint
Adding electrical agreement to an existing package should be a simple procedure. Contact your provider to do the amendments. If you are adding additional services and agreement to your package, be aware that your monthly fee may rise. Also be aware that agreement is subject to certain requirements and exclusions – check the service agreement small print carefully before changing your package. You should note that you may be charged an administrative fee for altering your boiler agreement package.
If you have had to make a change because of what you think is a mistake on the service provider’s part you can complain to the company directly (to obtain a waiver of the administrative fee).
- You cannot raise your case to the ombudsman until 8 weeks after you have first raised your complaint with your insurer
- Your complaint must also not be older than nine months.
- For an accurate decision by the ombudsman you should provide a detailed file of your communications and supporting documentation
How long do you have to wait?
If you cannot resolve your issue you cannot raise your case to the ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked.
Is there a time limit?
Your complaint must also not be older than nine months.
What will the ombudsman do?
For an accurate decision by the ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help them assess your case.
What is a deadlock letter?
Your case will be considered to have reached deadlock if the company:
- Feels it has done everything it can
- It is unwilling or unable to give you what you are requesting
- It says there isn’t reasonable cause for complaint
Or if neither you or the company is willing to change.
These types of situation are known as deadlock.
Find the best rights for you
We have 3,780 pages of rights advice for you covering 6,298 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.