Product insurance - Disputed claim: no cover

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, smartphones are often not covered under general mobile phone insurance policies because they are much more expensive to repair and replace in the event of a claim. You should check your policy small print to see if you have the correct type of cover before making a claim. Be aware that some policies exclude iPhones – you would need to take out specialist cover for this handset. Note however that if mobile phone insurance is sold packaged with your phone when you purchase the phone, the mobile phone insurance should clearly be of an appropriate type for that handset.

If you disagree with the claim findings (e.g. you think that the policy should cover smartphones, or you were sold the policy bundled with a smartphone) you should contact your insurer and write giving clear details of your case - such as what happened, when, and why you think you are disputing their conclusion. Their customer services team should assure you that they will contact you within a timeframe with an update regarding your dispute. As a last resort you can contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

No additional information.

Find the best rights for you

We have 5,115 pages of rights advice for you covering 10,879 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Disputed claim: no cover

Resolver covers the issue Disputed Claim: No Cover for 56 companies and organisations: