Dental insurance - Amend policy

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Based on resolver’s experience to date, if you wish to amend your dental insurance policy you should contact your insurer by phone setting out how you wish to change the policy. If you have issues clarifying how you wish your policy to be changed on the phone, you should not hesitate to write formally to your insurer. Depending on whether the insurer thinks the policy has increased in value, your premiums may or may not increase. Further, it is likely that you will have to pay an administration/cancellation charge, which is likely to be higher if your policy has decreased in value. These amendment charges should have been made clear in your contract of insurance.

If you think the charges you face for amending your policy are unfairly high - or if you have had to make a change because of what you think is a mistake on the insurer’s part - you can complain to the company directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. You should keep a copy of this letter, and send it by registered mail in order to help escalation. If you are not happy with the outcome then as a last resort you can contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 6 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with Amend policy

Resolver covers the issue Amend Policy for 8 companies and organisations: