Home insurance - Incorrect excess for contents insurance
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You can often extend your policy to provide additional cover - for an extra premium. The most common extensions include:
- Accidental damage cover, so you would be insured if, for example, you accidentally knocked over a valuable ornament while you were doing the dusting.
- Accidental loss or damage cover for personal possessions that you take out of the home, such as, jewellery, cameras and mobile phones.
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If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.
Your complaint has to be less than 9 months old to be escalated to the Ombudsman.
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