If you are having problems with Hastings Direct and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Our users say it can be tricky to get things sorted with this company.

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Resolver is not affiliated to, linked with or otherwise endorsed by Hastings Direct.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Hastings Direct provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,794,507 users had to say

My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
Great result by using Resolver. More publicity is needed to let consumers know how effective this service is. I only found out by chance about Resolver from reading about Resolver in a newspaper article. Before using the Resolver service, I tried to get the RAC to deal with my complaint but got nowhere. The complaint was about the RAC deducting my yearly breakdown insurance fee from my bank account AFTER I'd cancelled my membership. However, when I used the Resolver procedure my complaint was satisfactorily dealt with by the RAC in just a week by them refunding the whole fee. Amazing!
John W via trustpilot
I love the website, it is quick and simple to use, I am going through my backlog of complaints, I recommend resolver to my friends
Thelma Farr via email
I happened to find Resolver when looking for another product on the Money Saving Expert site. The toolkit is easy to use and designed to be fair to both parties. Animal Friends responded straight away but only when I escalated my complaint, I hope other pet owners in similar situations will feel empowered to challenge and persevere with Resolver's help. My grateful thanks to the team at Resolver.
Nina G via facebook
Fantastic service! Solved an ongoing car insurance refund issue in days .. thank you !!
Shirely F via facebook
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
I found out about Resolver via Martins Money Tips site and what a find!!!! I sorted a dispute with an insurer using Revolver. What a great resource and support tool. They also added a new company on their database following me emailing them to request this, within 48 hours. Soooo good! Thank you!
Inky C via facebook

Hastings Direct provides

Using Resolver, you can submit an issue about 3 services offered by Hastings Direct. Your case will be sent to the correct person or team at Hastings Direct and escalated at the correct times, to the correct person, if required.

Hastings Direct Breakdown Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Hastings Direct complaints. If your complaint is not resolved by Hastings Direct, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Hastings Direct Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Hastings Direct complaints. If your complaint is not resolved by Hastings Direct, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Hastings Direct Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hastings Direct complaints.

Start your complaint

Want to start a complaint about Hastings Direct?

Raise it for free via Resolver

Helping you with Hastings Direct

How do I make a Hastings Direct complaint using Resolver?

If you want to make a complaint about Hastings Direct using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Hastings Direct case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Hastings Direct, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Hastings Direct, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Hastings Direct complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Hastings Direct contact details press the button below

View Hastings Direct complaints contact details

About

To help you get the best response from your Hastings Direct complaint Resolver guides you through every step of the process.

To help you get the best response from your Hastings Direct complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Hastings Direct complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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