Product insurance - Long wait times

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Based on resolver’s experience to date, waiting on the phone to speak to an insurance adviser can be a frustrating experience – especially if you trying to make an urgent claim. You should mention this to the telephone adviser who should apologise on behalf of the company and who might be able to give you a direct number to use if you need to contact a specific office again. If the waiting time is continually unacceptable then resolver recommends that you submit a complaint in writing to the customer service department of your insurer and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

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