Having problems with thinkmoney? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.
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Resolver is not affiliated to, linked with or otherwise endorsed by thinkmoney.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,973,686 users had to say

I couldn’t recommend Resolver enough. Put through my claim on their website regarding my silver package account which I’ve had for 9 years. The bank called me 3 days after and got all my charges back for the 9 years just 2 days after that. Definitely worth doing, it’s so simple to do and took less than a week for the bank to call and receive my money. Thank you Resolver!
Tanya H via facebook
I'm absolutely buzzing!!! After stumbling across this app on the internet on moneysavingexpert, I decided to try to claim my package bank account fees back, (as I had paid for years for an account that no longer existed!) Put in the complaint through Resolver and on the same day had response and outcome! Just over a week later I had my cheque on my door step!!! Happy days I'm sure to be using this service again Xx
Kate S via facebook
Got £2000 claimed back from bank fees, only took a 5 mins online application and it was in my bank within a week with interest!! Can’t believe it!! If you pay bank fees you should do this!
Tom A P via facebook
I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook
Used Resolver to reclaim package bank account charges. Bank repaid all charges plus interest within 4 weeks. Really pleased. Thanks Resolver for a great service. Now to my next claim...
Elaine L via facebook
Used Resolver to help claim back packaged bank account fees, so easy, money was in my account within 7 days.
Julie H via facebook
Thanks Resolver, filled out your free complaints tool for a Mis-sold packaged bank account on the 1st January and by the 30th January I had all the monthly fees plus interest since 2002 credited to my bank account. I strongly recommend Resolver, without you guys I wouldn't have received a penny back. Keep up the very good work
Andrew W via facebook
Resolver really helps with PBA claims. Claim completed within 4 days. Thank You
Lukasz M via facebook
Brilliant online online service just got £1276.06 back with no effort on packaged bank account
Jo F via facebook

Helping you with thinkmoney

How do I make a thinkmoney complaint using Resolver?

If you want to make a complaint about thinkmoney using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my thinkmoney case file work?

Resolver allows you to keep a record of any email correspondence sent between you and thinkmoney, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with thinkmoney, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a thinkmoney complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the thinkmoney contact details press the button below

View thinkmoney complaints contact details

About

To help you get the best response from your thinkmoney complaint Resolver guides you through every step of the process.

To help you get the best response from your thinkmoney complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your thinkmoney complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of