If you are having problems with Luma and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Luma.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Luma provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,800,376 users had to say

I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook
2 credit cards down and £3.5k up!
Joan B via facebook
Well all I can say is what a simple, easy-to-use tool. I completed the simple form which asks you what your concern is, what you would like to happen & then transforms it into an email complaint to the company. In my case it was about an "insurance charge" added to a credit card (not PPI but as near as could be in my opinion) Anyway a few weeks later I got £2,700 back in payments plus interest... Delighted!
Cath L via email
Thanks Resolver. Two successful PPI complaints upheld. Your information and templates make it so easy and it is all free to use, great service. Thank you.
Donna B via facebook
If it was not for Resolver I would not have tried to claim PPI myself, within eight weeks I have had a successful claim of £895 and get to keep it all. Thank you, Resolver.
Stephen M via facebook
A real help to making your claim for PPI without having to use an expensive claims company. Use the free search that these companies offer, then claim yourself using Resolver. It took me 10 minutes to fill out the online form, and so far, have got a good result!
Tony B via facebook
Found a link to this on the Money Saving Expert website, it's free to use and I've reclaimed 2 mis-sold PPI payments from old loans dating back to 1998. Very easy to use and only took 5 minutes to complete. Do not use a third party unless it's Resolver, as there is no charge to use it. Very happy with the service.
Nikki H via facebook
I did my PPI compliant via your site, having made a complete hash of a different claim by myself. I got confirmation that my complaint had been upheld and I could expect a cheque in 28 days. Great result.
Rob E via facebook
Well done guys, I'm not going to say how much, but I just got a cheque from MBNA, your site made it very simple to do :)
Paul O via facebook

Luma provides

Using Resolver, you can submit an issue about 1 service offered by Luma. Your case will be sent to the correct person or team at Luma and escalated at the correct times, to the correct person, if required.

Luma Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Luma complaints. If your complaint is not resolved by Luma, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Luma?

Raise it for free via Resolver

Helping you with Luma

How do I make a Luma complaint using Resolver?

If you want to make a complaint about Luma using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Luma case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Luma, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Luma, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Luma complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Luma contact details press the button below

View Luma complaints contact details

About

To help you get the best response from your Luma complaint Resolver guides you through every step of the process.

To help you get the best response from your Luma complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Luma complaint.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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