If you are having problems with First Response and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by First Response.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,435,585 users had to say

Used resolver for a delayed flight, had over £800 back. Could never have done it without Resolver. Thank you so much xxx
Sharon I via facebook
I had a complaint with IKEA over the furniture broke when I used it, they refused to replace the product, I was recommended resolver by a friend and now IKEA are sending me a replacement, I am chuffed that I found resolver, and recommend to my friends.
Mark Hodgson via email
I just wanted to say thank you. I have used Resolver 4 times now after companies refused to refund on poor service. American Airlines denied liability at Heathrow for a damaged suitcase. When I used Resolver I received £64 for a new suitcase. Travelodge claimed they couldn't refund on a pre-paid room after my wife was rushed to the hospital. They changed their minds when I used Resolver and gave me my £45 deposit back. Great Western Railway claimed they couldn't refund my ticket after they cancelled my train to the Principality Stadium, Cardiff for a rugby match stating they had provided alternative bus services (Which were full). They have now agreed to refund my ticket cost. I have one outstanding case with Scottish Power that is with the ombudsman which is well documented and presented thanks to Resolver. The Resolver brand carries a lot of clouts when it comes to complaining. In my experience companies take more notice and react when faced with well-presented complaints.
Peter Beard via email

First Response provides

Using Resolver, you can submit an issue about 3 services offered by First Response. Your case will be sent to the correct person or team at First Response and escalated at the correct times, to the correct person, if required.

First Response Mis-sold PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of First Response complaints. If your complaint is not resolved by First Response, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

First Response Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of First Response complaints. If your complaint is not resolved by First Response, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

First Response PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of First Response complaints.

Start your complaint

Want to start a complaint about First Response?

Raise it for free via Resolver

Helping you with First Response

Frequently asked questions about First Response

How do I make a First Response complaint using Resolver?

If you want to make a complaint about First Response using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my First Response case file work?

Resolver allows you to keep a record of any email correspondence sent between you and First Response, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with First Response, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a First Response complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the First Response contact details press the button below

View First Response complaints contact details

About

To help you get the best response from your First Response complaint Resolver guides you through every step of the process.

To help you get the best response from your First Response complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your First Response complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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