Money transfers - Delays

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You should contact the company you transferred money through as soon as you suspect that your transfer has been delayed. It may have been incorrectly processed, and the transfer company will be able to tell you more.

Delays can occur when money has to be passed through multiple organisations before it reaches an international destination. These rare delays should not typically be longer than a month (except in extreme cases).

If your money has not reached its destination due to a processing error, the company who sent the money should work with the receiving organisation to track it down. Under the Consumer Rights Act, money transfer services must take “reasonable care” in providing their service.

If you’re unhappy with the way the organisation has handled your problem, you can escalate your complaint to the Financial Ombudsman.

You should know
  • Money transfers are covered by the Consumer Rights Act
  • Complaints about money transfers can be escalated to the Financial Ombudsman
  • All money transfer firms are regulated by the Financial Conduct Authority (FCA)
  • Always be wary of firms and individuals asking for payment via money transfer – many frauds and scams run using money transfers

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