Amigo Loans' New Business Scheme came into effect on 26th May 2022.
A court verdict has approved a scheme for how Amigo Loans can process future complaints. In light of this, the Financial Ombudsman Service has stopped processing cases with them. You can find out more here.
Amigo Loans are now in the process of settling all previous claims. All cases will be dealt with by the company directly as per the approved scheme. The deadline for this is 26th November 2022. You can read more on this here.
Please be aware that if you make a complaint to Amigo Loans using Resolver, you will not be able to escalate your case to the Financial Ombudsman Service.
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How do I make a Amigo Loans complaint using Resolver?
If you want to make a complaint about Amigo Loans using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Amigo Loans case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Amigo Loans, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Amigo Loans, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Amigo Loans complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Amigo Loans contact details press the button belowView Amigo Loans complaints contact details
To help you get the best response from your Amigo Loans complaint Resolver guides you through every step of the process.
To help you get the best response from your Amigo Loans complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Amigo Loans complaint.