If you are having problems with Satsuma Loans and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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3.3/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Satsuma Loans.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Satsuma Loans provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,302,286 users had to say

Thanks Resolver. Two successful PPI complaints upheld. Your information and templates make it so easy and it is all free to use, great service. Thank you.
Donna B via facebook
If it was not for Resolver I would not have tried to claim PPI myself, within eight weeks I have had a successful claim of £895 and get to keep it all. Thank you, Resolver.
Stephen M via facebook
A real help to making your claim for PPI without having to use an expensive claims company. Use the free search that these companies offer, then claim yourself using Resolver. It took me 10 minutes to fill out the online form, and so far, have got a good result!
Tony B via facebook
Found a link to this on the Money Saving Expert website, it's free to use and I've reclaimed 2 mis-sold PPI payments from old loans dating back to 1998. Very easy to use and only took 5 minutes to complete. Do not use a third party unless it's Resolver, as there is no charge to use it. Very happy with the service.
Nikki H via facebook
I did my PPI compliant via your site, having made a complete hash of a different claim by myself. I got confirmation that my complaint had been upheld and I could expect a cheque in 28 days. Great result.
Rob E via facebook
Well done guys, I'm not going to say how much, but I just got a cheque from MBNA, your site made it very simple to do :)
Paul O via facebook
Resolver is so easy to use, very effective and FREE especially for Plevin and PPI. Don’t use a PPI company, use Resolver and the money you get back is 100% yours.
Maxine G via facebook
Excellent service. Made claiming my PPI relatively easy and would recommend to anyone
Janet S via facebook
Excellent service. Made claiming my PPI relatively easy and would recommend to anyone
Janet S via facebook

Satsuma Loans provides

Using Resolver, you can submit an issue about 1 service offered by Satsuma Loans. Your case will be sent to the correct person or team at Satsuma Loans and escalated at the correct times, to the correct person, if required.

Satsuma Loans Pay Day Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Satsuma Loans complaints. If your complaint is not resolved by Satsuma Loans, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Satsuma Loans?

Raise it for free via Resolver

Helping you with Satsuma Loans

Got an issue or need assistance?

If you have any issues with Satsuma Loans you can submit your issue through resolver. If you need any advice then click on 'Get Started' and resolver can explain your rights or for additional assistance in dealing with your issue then contact the Financial Ombudsman Service on 0300 123 9 123 (from your mobile) or 0800 023 4 567 (from your fixed line).

Are payday loans regulated?

All Payday loan lenders are regulated by the Financial Conduct Authority (FCA), but, if you have any issues that cannot be resolved you can send your case through the Financial Ombudsman Service after 8 weeks or when a deadlok letter is received.  If you submit a case through resolver we will remind you when you can escalate your case to the Financial Ombudsman Service and package your case history up and automatically send this through for you.

General advice on payday loans

Don’t treat payday loans as a regular way to make ends meet - if you repeatedly take out loans, you may find that the repayments become more expensive than the interest on a credit card. Payday loans should be for emergencies only.

Make sure you have enough income to repay. Most payday loans companies will make sure you do with some sort of income check, but it’s best to carefully assess your own finances before taking the plunge

Tell the truth. When going through the application process for a payday loan, you need to be honest, or the payday loan company may end up handing you money you can’t pay back. This could easily lead to spiralling, out-of-control debt

Make sure you’re aware of all charges - there can be hidden extras above and beyond the hefty interest on late repayments. Most responsible lenders will detail these on their website - make sure you check the small print carefully

If you’re unemployed, forget it - if you have a part-time job or no guaranteed source of regular income, then it’s too much of a risk for the lender. No responsible payday loan company will approve a loan for you.

Payday loans can become really difficult to manage, especially if you’re late with repayments. For advice on alternative options or how best to handle serious financial problems, get in touch with the Money Advice Service.

Contact details

To view the Satsuma Loans contact details press the button below

View Satsuma Loans complaints contact details

About

If you have any issues with Satsuma Loans you can submit your issue through resolver. If you need any advice then click on 'Get Started' and resolver can explain your rights or for additional assistance in dealing with your issue then contact the Financial Ombudsman Service on 0300 123 9 123 (from your mobile) or 0800 023 4 567 (from your fixed line).

Satsuma Loans is a short-term lender (or payday loan company) that offers customers payday loans from £100 to £800 (up to £300 for first-time borrowers).

With Satsuma Loans, you can repay your loan in either 13 weeks or 26 weeks.

Representative APR for a Satsuma Loans payday loan is 793.8% at a fixed annual rate of 136.1%.

If you feel that your experience with Satsuma Loans hasn’t lived up to your expectations, you can make a payday loan complaint to them using resolver - and it’s totally free, so get going and get your  Satsuma Loans complaint resolved!

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved