Money advice - test issue

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Choosing the best tariff for you

Changing energy supplier can be one of the easiest ways to save money on your gas and electricity bills. However with so many different deals out there it can be difficult to find the best one. There are a few different ways you can find out about better energy deals. You can:

  • visit the website of the supplier you would like to switch to or phone them to find out about their tariffs;
  • you can use an internet comparison site;
  • you may be approached by an energy supplier’s sales person on your doorstep or public place such as your local shopping centre.

Bear in mind that you should look at all of the terms and conditions of the energy deal before deciding which one will be best for you!

Ombudsman

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

You will also need to find out which Ombudsman the company is a member of. resolver will be able to assist you in working out which Ombudsman you should be escalating to.



 

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Helping you with test issue

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