Money advice - test issue
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Choosing the best tariff for you
Changing energy supplier can be one of the easiest ways to save money on your gas and electricity bills. However with so many different deals out there it can be difficult to find the best one. There are a few different ways you can find out about better energy deals. You can:
- visit the website of the supplier you would like to switch to or phone them to find out about their tariffs;
- you can use an internet comparison site;
- you may be approached by an energy supplier’s sales person on your doorstep or public place such as your local shopping centre.
Bear in mind that you should look at all of the terms and conditions of the energy deal before deciding which one will be best for you!
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
You will also need to find out which Ombudsman the company is a member of. resolver will be able to assist you in working out which Ombudsman you should be escalating to.
Find the best rights for you
We have 5,148 pages of rights advice for you covering 6,933 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.