Money transfers - Wrong details on transfer

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If you realise that you’ve put the wrong details on a transfer, you should contact the transfer company to see if they have yet to process the transaction. If the money hasn’t been sent, you may be in luck! Ask to cancel the transfer immediately.

If, however, the money has been sent, it may be difficult to rectify the situation. The transfer company can’t be held responsible for distinguishing between your intentions and any mistakes you’ve made, so they’re not obliged to reverse the transaction.

Any money transfer organisation should give you plenty of opportunity to check the details of a transfer. If you feel you were not given sufficient opportunity to check the transaction details, you should use Resolver to contact the organisation directly as you may be due some money back.

If they are unable to resolve your issue, you can escalate your case to the Financial Ombudsman.

You should know
  • Money transfers are covered by the Consumer Rights Act
  • Complaints about money transfers can be escalated to the Financial Ombudsman
  • All money transfer firms are regulated by the Financial Conduct Authority (FCA)
  • Always be wary of firms and individuals asking for payment via money transfer – many frauds and scams run using money transfers

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