Prepaid cards - Balance incorrect
Who is your issue with?
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you want to pay with plastic, but don’t want a debit or credit card, a prepaid bank card might be the right option. There are many different cards out there, and they can be particularly useful for young people and holidaymakers.
The Money Advice Service provides a useful, in-depth guide to pre-paid cards.
If things go wrong, use Resolver to raise the issue with the card provider. If the provider fails to resolve your concerns, you will have the right to take your compaint to an Alternative Dispute Resolution scheme. Many prepaid card providers are based in the UK and so you will be able to complain to the Financial Ombudsman Service. If the provider is based somewhere else (usually in Gibraltar), Resolver will guide you and help you to contact the right organisation, such as the Financial Services Commission in Gibraltar.
Find the best rights for you
We have 5,216 pages of rights advice for you covering 7,115 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.