Warranty - Complaint not handled as requested
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A warranty is a form of insurance policy that covers you for repair costs after a manufacturer’s or retailer’s guarantee has expired. But these extended warranties can be expensive as many products are made to a high standard and you already have statutory rights which give a high level of protection. Find out more from The Money Advice Service.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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