Money transfers - Unable to collect my transfer
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
When you go to collect a transfer, you should bring valid ID with you. Money transfer organisations are required to perform an ID check before handing over any funds.
If the organisation is still unwilling to hand over the funds, you should use Resolver to contact them directly. They should be able to resolve the problem. If you are unhappy with the way they’ve dealt with the problem, you can escalate your complaint to the Financial Ombudsman.You should know
- Money transfers are covered by the Consumer Rights Act
- Complaints about money transfers can be escalated to the Financial Ombudsman
- All money transfer firms are regulated by the Financial Conduct Authority (FCA)
- Always be wary of firms and individuals asking for payment via money transfer – many frauds and scams run using money transfers
We have 4,652 pages of rights advice for you covering 7,170 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.