Money transfers - Unable to collect my transfer
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When you go to collect a transfer, you should bring valid ID with you. Money transfer organisations are required to perform an ID check before handing over any funds.
If the organisation is still unwilling to hand over the funds, you should use Resolver to contact them directly. They should be able to resolve the problem. If you are unhappy with the way they’ve dealt with the problem, you can escalate your complaint to the Financial Ombudsman.You should know
- Money transfers are covered by the Consumer Rights Act
- Complaints about money transfers can be escalated to the Financial Ombudsman
- All money transfer firms are regulated by the Financial Conduct Authority (FCA)
- Always be wary of firms and individuals asking for payment via money transfer – many frauds and scams run using money transfers
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