Money transfers - Wrong information or advice

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If you feel you have been poorly advised about a money transfer, you should consider making a complaint to the organisation responsible for the transfer.

Make sure to gather evidence beforehand, as you may be asked for records of any discussions that took place about the transaction before it was made. This evidence should include a log of any telephone conversations and emails that may have passed between you and the money transfer company.

All money transfer firms in the UK are regulated by the Financial Conduct Authority (FCA), so you can expect that they will do their best to resolve your issue. If, however, you’re unhappy with the way you’ve been treated, you can escalate your case to the Financial Ombudsman.

You should know
  • Money transfers are covered by the Consumer Rights Act
  • Complaints about money transfers can be escalated to the Financial Ombudsman
  • All money transfer firms are regulated by the Financial Conduct Authority (FCA)
  • Always be wary of firms and individuals asking for payment via money transfer – many frauds and scams run using money transfers

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