Payment Services - Poor service - mistakes made or instructions not followed
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Payment services are:
- services enabling cash to be paid into or withdrawn from a payment account and all of the operations required for operating a payment account
- execution of payment transactions - such as direct debits, credit transfers and card payments
- issuing of payment instruments (for example credit or debit cards)
- acquiring payment transactions
- money remittance
- account information services
- payment initiation services
The Payment Service Directive 2 (PSD2) set out time limits for handling complaints about payment services. The Financial Conduct Authority's regulation require payment services providers and e-money issuers to send a final response to complaints by the end of 15 business days. In exceptional circumstances, where the company cannot send a final response within this period of time, for reasons beyond their control, they can take longer but must provide you with a final response by the end of 35 business days.
Find the best rights for you
We have 5,147 pages of rights advice for you covering 7,086 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.