Medical insurance - Refused claim: treatment whilst abroad

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Based on resolver’s experience to date, becoming ill and needing medical treatment whilst abroad can be a stressful and upsetting time. If you have medical insurance you can purchase extra cover so that in the event of requiring treatment outside of the UK you are covered by your private insurance. Check your policy small print carefully as there may be exclusions to the policy cover. If you haven’t opted for this add-on then you are not covered.

You may be able to claim on your travel insurance policy (if you have one) although that could be subject to exclusions too.

If you have a query regarding your treatment then resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your provider, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

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