Dental insurance - Policy not as expected

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Based on resolver’s experience to date, if your dental insurance policy quotation is not as expected then you should contact your insurer immediately to query it. You should not take out the policy until you are absolutely satisfied as to the terms of the quotation and the eventual policy. Bear in mind that by receiving a quotation you have made no commitment to the insurer, and should be willing to consider quotes from other insurers if this one is unsatisfactory.

If you have taken out the policy it might be worth cancelling it and starting again (within the 14-day cooling-off period offered with insurances) but check your policy for any charges you might incur. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with Policy not as expected

Resolver covers the issue Policy Not As Expected for 8 companies and organisations: