Home insurance - Incorrect policy details

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Based on resolver’s experience to date, there may be a number of reasons why you might have to change your insurance policy type during the year it is in force; for example you might be selling your home and want different cover or you might be renting it out to tenants. Contact your insurer who will calculate if your premium has changed for the remainder of your policy after the amendment. If you have an online account you may be able to log into your policy and make the changes yourself. Be aware that some insurers may charge an administration fee for this. If you think the charges you face for changing your policy are unfairly high - or if you have had to make a change because of what you think is a mistake on the insurer’s part - you can complain to the company directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with Incorrect policy details

Resolver covers the issue Incorrect Policy Details for 150 companies and organisations:

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