Dental insurance - Make a claim
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If you have any queries regarding your claim, resolver recommends that you submit your query in writing to your insurer, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. In the event that any issues arise (e.g. non-payment of claim) you should write a formal letter to your insurer setting out your case and asking why they are refusing to make a pay-out. Armed with this, you can consult the relevant resolver section for advice on how to take your claim forwards.
You should know
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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