Healthcare cover (unregulated) - Surgeons’ & anaesthetists’ services issue
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
A membership-based healthcare scheme are discretionary schemes set up for use by scheme members. All the members pay in to the Scheme to provide cover when it's needed for each other.
These schemes are discretionary because each case will be looked at on an individual basis to see what help is right for that member. To make sure decisions are fair, schemes will often have rules that guide which treatments are covered and what's not. But unlike private medical insurance, there is a simple membership price and no 'hidden' extras or payments.
However, unlike health insurance, these schemes are not regulated by the Financial Conduct Authority and so do not provide access to the Financial Ombudsman Service for escalation of unresolved complaints.
Find the best rights for you
We have 5,148 pages of rights advice for you covering 6,934 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.