Annuities - Poor service - mistakes made or instructions not followed
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you have a complaint related to an annuity, use Resolver to raise and manage the complaint. This means that, if you are not satisfied after eight weeks, Resolver will remind you that you can escalate your complaint to the Financial Ombudsman Service.
An annuity is the technical term for the annual income paid by a product provider to someone who has taken out a pension.
There are many different types of annuity available. The most basic annuity is based on the life expectancy of just one "annuitant" only - and when that person dies, the annuity payments stop. Alternatively, consumers can choose an annuity that will provide a proportion of the income to their partner or dependants when they die.
Consumers can also choose either to have a fixed income or an annuity that increases each year.
While some consumers arrange their annuities themselves, others choose to get independent financial advice to make sure they get the annuity that best meets their needs.
Annuity complaints are often about either the advice provided by a firm to a consumer about which annuity is most suitable - or the administration of the annuity policy.
Find the best rights for you
We have 5,191 pages of rights advice for you covering 6,983 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.