Home insurance - Contents insurance meant to be free

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Based on resolver’s experience to date, some insurers offer incentives such as free contents insurance when you buy building insurance. If, when you receive your quotation, this is not the case (and you were led to believe it would be), contact your insurer who should be able to explain the reason. You should read the ‘small print’ on your quotation, as there may be certain restrictions as to the eligibility of the free contents incentive.

If you are unsatisfied as to the reason for the denial of your contents insurance resolver recommends that you submit your concern to your insurer in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. If you are not completely happy with the cover that is set out in your quote then consider seeking quotes from different suppliers - remember that a quotation is not a commitment!

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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