Product insurance - Cloned phone
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If you think the charges you face for a cloned phone are unfair you can complain to the network provider and insurer directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. If you are still unhappy with the outcome you should contact the Ombudsman, which will act as a mediator in your case.
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You should know
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
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