Product insurance - No response to complaint

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Based on resolver’s experience to date, having no response to a complaint or claim you have made can leave you feeling disgruntled and wanting to take your custom elsewhere. Contact the customer service department again to alert them to their oversight, making sure you log all details of your complaint such as times, dates and names of staff you have spoken to. You should do this in writing, sent by registered post, and retain a copy of this communication for your records.

If your complaint remains ignored then as a last resort you can contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

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