Home insurance - Problems in dealing with an emergency
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Home emergency insurance covers most domestic emergencies that could present a health risk or make your home uninhabitable. Some insurance companies won’t charge an excess if you do make a claim – read the small print of your insurance policy for details. If you have a query regarding your emergency cover, resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.
Your complaint has to be less than 9 months old to be escalated to the Ombudsman.
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