Product insurance - Mis-sold insurance - in store
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Based on resolver’s experience to date, if you believe you have been mis-sold mobile phone insurance whilst instore you should contact the insurance provider via Resolver. You should give full details of your dispute – and demand an explanation. If you are not happy with the result then ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been mis-sold to. If you are still unhappy with the outcome you should contact the Ombudsman, which will act as a mediator in your case. If it is a new policy and you are going to be charged a fee for making the change it might be worth cancelling the policy and starting again (within the 14-day cooling-off period) but check your policy for any incurable charges. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
No additional information.
Find the best rights for you
We have 5,115 pages of rights advice for you covering 7,000 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.