Product insurance - Mis-sold insurance - in store

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Based on resolver’s experience to date, if you believe you have been mis-sold mobile phone insurance whilst instore you should contact the insurance provider via Resolver. You should give full details of your dispute – and demand an explanation. If you are not happy with the result then ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been mis-sold to. If you are still unhappy with the outcome you should contact the Ombudsman, which will act as a mediator in your case. If it is a new policy and you are going to be charged a fee for making the change it might be worth cancelling the policy and starting again (within the 14-day cooling-off period) but check your policy for any incurable charges. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

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