Boiler insurance - Damage caused to property
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If an engineer causes damage to your property you should raise your concern with your engineer at the time. If this does not resolve the problem you can contact your boiler agreement provider and alert them to this. It would be advisable to take photographs to use as evidence, in case of a dispute. If you are a tenant you should contact your landlord to let them know of the situation. Your boiler service provider should arrange an inspection at a time that suits you both, and make any necessary repairs. It might be wise to submit your request for repairs to be made to your landlord in writing, and Resolver recommends that you keep a copy of the letter for your records.You should know
- You cannot raise your case to the ombudsman until 8 weeks after you have first raised your complaint with your insurer
- Your complaint must also not be older than nine months.
- For an accurate decision by the ombudsman you should provide a detailed file of your communications and supporting documentation
- If you’re making a complaint about an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
How long do you have to wait?
If you cannot resolve your issue you cannot raise your case to the ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked.
Is there a time limit?
Your complaint must also not be older than nine months.
What will the ombudsman do?
For an accurate decision by the ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help them assess your case.
What is a deadlock letter?
Your case will be considered to have reached deadlock if the company:
- Feels it has done everything it can
- It is unwilling or unable to give you what you are requesting
- It says there isn’t reasonable cause for complaint
Or if neither you or the company is willing to change.
These types of situation are known as deadlock.
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