Solar water heating - Exaggerated savings predicted

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

If you find that your energy savings in relation to your solar water heating installation are not as predicted, you need to raise the issue immediately. It could be a technical fault, or fault related to the installation, so you should contact the company who provided the installation.

Solar water heating installers are covered by strict standards on the quality of works by the RECC (Renewable Energy Consumer Code), and there are defined processes to help you resolve your issue. In the case that you have a technical dispute, you should raise the issue with the MCS (Micro Generation Certification). The MCS has strict installer standards, stipulating that solar water heating providers must not give you energy estimates that may mislead you in any way, or that could influence your decision to buy.

If the work is part of a Green Deal installation, has been signed off and you are being billed this should be addressed through your energy company. The Green Deal is covered by strict standards on the quality of works (PAS2030), and there are defined processes to help you resolve your issue.

Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

Find the best rights for you

We have 5,184 pages of rights advice for you covering 6,973 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Exaggerated savings predicted

Resolver covers the issue Exaggerated Savings Predicted for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z