Solar water heating - I have been missold - doorstep
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This means you can cancel the sale within the cooling-off period without owing any money and you should get back any money you’ve already paid, providing that it was worth more than £35. This right comes from The Cancellation of Contracts Made in a Consumer’s Home or Place of Work etc. Regulations 2008.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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