Green deal - I want to change Green Deal provider

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Based on resolver’s experience to date, once you have had your Green Deal assessment completed, you are free to choose the work to be undertaken by any Green Deal Provider you wish. Your best bet is to approach at least three different providers to see who offers the most competitive quote.

If you have already entered an agreement with a Green Deal Provider, you are free to cancel that agreement, as long as you cancel it within 14 days of signing it.

If you decide to cancel your agreement and the work has already begun, you should check with your supplier to see what their terms and conditions are regarding cancellation. If you have a fixed term or fixed price contract, it is highly likely that you will have to pay a cancellation fee to terminate the contract before it runs out.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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