Based on resolver's experience to date, when you sign a solar water heating installation plan, you make a contract with the solar water-heating Provider. The contract has terms and conditions, setting out your rights and the things that you and the provider have agreed to do. If you feel that some terms of the contract are unfair, you can either challenge the unclear elements, or you can cancel the contract.
If the solar water heating company is approved under the Microgeneration Certification Scheme (MCS), you are covered by the Renewable Energy Consumer Code, which gives you some important rights. You can cancel a contract covered by the Consumer Code within a seven-day ‘cooling-off’ period without charge.
If the solar water heating installation is part of a Green Deal Plan, it is covered by the Consumer Credit Act, which allows you to cancel the credit agreement at any time before you sign the agreement or within 14 days of signing it. Often, it will be easier to cancel the contract than to attempt to complain about the unfair contract terms.
Challenging the contract can be a difficult process, but resolver can assist you in doing so. The Law Commission and the Scottish Law Commission are proposing legal reforms to protect consumers from unfair terms and make it easier to challenge contracts where total costs are not made clear upfront. This will not come into full force until 2014.
Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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