If you are having problems with Octopus Energy and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Green

6.2/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Octopus Energy.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,864,047 users had to say

I used Resolver to get through to Iresa Energy about a refund payment. I had no luck in emailing Iresa even after weeks of trying.So, I signed up to Resolver, filled in all the details, and clicked the send button! Within one hour I had an email from Iresa apologizing and got all of my credit refunds fully paid within two weeks.. It worked for me. Thanks
Vince E via trustpilot
Thanks Resolver for mediating in a successful dispute with Scottish Power. A very speedy resolution.
Kev via trustpilot
Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook
Resolver helped me claim back over £500 from my bank for a missold account. I couldn't have done it without them - thank you so much Resolver, you are real hero's.
Lisa R via facebook
After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
John I via facebook
Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
Nataliya D via facebook
As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook
Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook
Resolver helped us in contacting First Utility who, in turn, eventually phoned us up to discuss our dispute with them, with a successful outcome.
Les and Pam C via facebook

Octopus Energy provides

Using Resolver, you can submit an issue about 2 services offered by Octopus Energy. Your case will be sent to the correct person or team at Octopus Energy and escalated at the correct times, to the correct person, if required.

Octopus Energy Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Octopus Energy complaints. If your complaint is not resolved by Octopus Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Octopus Energy Electricity Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Octopus Energy complaints. If your complaint is not resolved by Octopus Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about Octopus Energy?

Raise it for free via Resolver

Helping you with Octopus Energy

How do I make a Octopus Energy complaint using Resolver?

If you want to make a complaint about Octopus Energy using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Octopus Energy case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Octopus Energy, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Octopus Energy, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Octopus Energy complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Octopus Energy contact details press the button below

View Octopus Energy complaints contact details

About

To help you get the best response from your Octopus Energy complaint Resolver guides you through every step of the process.

To help you get the best response from your Octopus Energy complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Octopus Energy complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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