Green deal - I want to cancel my agreement

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

If you agree at home to have an assessment carried out, you're entitled to cancel within a seven day cooling off period because this is a doorstep sale. If you agree to an assessment over the internet or over the phone then you may also be entitled to cancel within a seven day cooling off period because this is a distance sale.

However, if you agree for the assessment to be carried out within the seven day cooling off period, you are likely to have to pay at least a proportion of the cost of the assessment to cover work that has already been carried out, if you then choose to cancel. Any charges and terms and conditions must be agreed before the assessment visit takes place.

In addition, you must be given at least one day cooling off period between the sale and the assessment, unless you consent to a same day assessment and you have agreed to it in writing.

If you decide to cancel your agreement with your supplier, you should check to see what their terms and conditions are regarding cancellation. If you have a fixed term or fixed price contract, it is highly likely that you will have to pay a cancellation fee to terminate the contract before it runs out.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

Find the best rights for you

We have 5,196 pages of rights advice for you covering 6,978 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with I want to cancel my agreement

Resolver covers the issue I Want To Cancel My Agreement for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z