Green deal - I want to cancel my agreement

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If you agree at home to have an assessment carried out, you're entitled to cancel within a seven day cooling off period because this is a doorstep sale. If you agree to an assessment over the internet or over the phone then you may also be entitled to cancel within a seven day cooling off period because this is a distance sale.

However, if you agree for the assessment to be carried out within the seven day cooling off period, you are likely to have to pay at least a proportion of the cost of the assessment to cover work that has already been carried out, if you then choose to cancel. Any charges and terms and conditions must be agreed before the assessment visit takes place.

In addition, you must be given at least one day cooling off period between the sale and the assessment, unless you consent to a same day assessment and you have agreed to it in writing.

If you decide to cancel your agreement with your supplier, you should check to see what their terms and conditions are regarding cancellation. If you have a fixed term or fixed price contract, it is highly likely that you will have to pay a cancellation fee to terminate the contract before it runs out.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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