Boilers - Work hasn't been completed

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Based on resolver’s experience to date, being left with a job only half-done can be an annoying inconvenience. For example, your installer may not have the correct part to be able to complete the boiler installation. The installer should give you a time and date when the job will be completed. If you feel as though your boiler installer is providing you with a shoddy service, you should contact them and obtain an address for their customer services, and write giving clear details of your case - such as what happened, when, and why you are complaining about the excessive time. You may be able to claim some compensation or a ‘good will’ payment.

If you are unhappy with the company’s customer service response, you can ask the Ombudsman to look into it for you. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be annoying when you are left with incomplete work.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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Helping you with Work hasn't been completed

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