Insulation - Dissatisfied with quality of work

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If you have are dissatisfied with the quality of the work relating to a Green Deal installation you need to raise the issue immediately. If it is a leak or affecting your ability to stay within the home call and record the call in resolver to the company who delivered the installation. You can expect them to take action to put the issue right immediately, for free. If the work has been signed off and you are being billed this should be addressed through your energy company. The Green Deal is covered by strict standards on the quality of works (PAS2030), and there are defined processes to help you resolve your issue.

resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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