Green deal - I can't afford my repayments

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Based on our experience to date, if you’re unable to pay your Green Deal payments, you'll be treated the same as if you're struggling to pay your energy bills. Your energy supplier has to take into account your ability to pay no matter how long it will take you to repay the debt. You have different options for repaying a debt to an energy supplier:

• Short-term arrangement: If you have a temporary problem, your energy supplier may let you pay in instalments as long as the debt is all paid off before the next bill comes.
• Instalments through a payment plan: Your energy supplier should agree to this, although they do not have to offer this if you have not kept up with a payment plan in the past. A payment plan can be on a weekly, fortnightly or monthly basis. The amount you regularly pay will include an amount for your current use (this is usually estimated) and an amount towards your debt.

If you can't afford to pay off the arrears in this way and you want to keep your gas or electricity supply, you may have to accept the installment of a prepayment meter.

Resolver recommends that you submit your concern as to dealing with your debt in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.

Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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Helping you with I can't afford my repayments

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