Solar water heating - Terms and conditions were unclear

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver's experience to date, when you sign a solar water heating installation plan, you make a contract with the solar water-heating Provider. The contract has terms and conditions, setting out your rights and the things that you and the provider have agreed to do. If you feel that some terms of the contract are unclear, you can either challenge the unclear elements, or you can cancel the contract.

If the solar water heating company is approved under the Microgeneration Certification Scheme (MCS), you are covered by the Renewable Energy Consumer Code, which gives you some important rights. You can cancel a contract covered by the Consumer Code within a seven-day ‘cooling-off’ period without charge.

If the solar water heating installation is part of a Green Deal Plan, it is covered by the Consumer Credit Act, which allows you to cancel the credit agreement at any time before you sign the agreement or within 14 days of signing it. Often, it will be easier to cancel the contract than to attempt to complain about the unclear contract terms.

Challenging the contract can be a difficult process, but resolver can assist you in doing so. The Law Commission and the Scottish Law Commission are proposing legal reforms to protect consumers from unfair terms and make it easier to challenge contracts where total costs are not made clear upfront. This will not come into full force until 2014.

Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

Find the best rights for you

We have 5,200 pages of rights advice for you covering 6,959 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Terms and conditions were unclear

Resolver covers the issue Terms And Conditions Were Unclear for 0 companies and organisations:

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z